Feature · Protect your name

Reviews.

Google, carehome.co.uk, Facebook, Trustpilot, the NHS website and the rest, read into one list, newest first, with a reply drafted for every review you have not answered. Connect your Google Business Profile and bamboo posts the reply for you.

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bambooReviewsExample data

Google

4.6

38 reviews

carehome.co.uk

9.4

21 reviews

Facebook

4.8

12 reviews

JHJ. HoltGoogle · 3 days ago

Mum has settled in so well. The staff know her routines already, and she loves the garden.

Reply drafted for you

Thank you, it means a lot to the team. We will pass this on to everyone on her floor, and the garden is hers whenever she likes.

3 reviews waiting for a reply

Plan
Every plan
Where it lives
Reputation, then Reviews
Runs
Read in with each sweep
Every screen shows example data

Reviews is one inbox for every public review of your home, graded by sentiment, with the themes that come up most often and a drafted reply waiting on each unanswered one. It also flags a review that looks like a breach of the platform's rules and shows the removal route for that platform.

It does not reply without you. Every reply is yours to edit and approve, and only Google can be posted from bamboo. For the other platforms it gives you the text and tells you where to paste it.

What it does

Reviews, step by step.

  1. 01

    Read from every platform

    Google Business Profile, carehome.co.uk, Trustpilot, Facebook, the NHS website, Autumna and Working Feedback, in one list. Each review is graded by sentiment and the themes families keep raising are counted.

    • Seven platforms, newest first
    • Positive, neutral or negative, at a glance
    • What comes up most often, as a list
    bambooReviewsExample data

    Google

    4.6

    38 reviews

    carehome.co.uk

    9.4

    21 reviews

    Facebook

    4.8

    12 reviews

    JHJ. HoltGoogle · 3 days ago

    Mum has settled in so well. The staff know her routines already, and she loves the garden.

    Reply drafted for you

    Thank you, it means a lot to the team. We will pass this on to everyone on her floor, and the garden is hers whenever she likes.

    3 reviews waiting for a reply

  2. 02

    Replies drafted, in your voice

    Every unanswered review gets a drafted reply that thanks the family, answers the point and sounds like you. Edit it, approve it, and bamboo posts it to Google or hands you the text for the others.

    • Posted straight to Google once the profile is connected
    • Copy and paste for carehome.co.uk, Facebook and the rest
    • Answered soonest is answered best, so the oldest sits at the top
    In bamboo
    • Posted straight to Google once the profile is connected
    • Copy and paste for carehome.co.uk, Facebook and the rest
    • Answered soonest is answered best, so the oldest sits at the top
  3. 03

    Breaches flagged, with the route to remove them

    A review that breaks a platform's own rules, such as one from a person who was never a client, is flagged, with the exact route each platform gives for reporting it.

    • The platform's policy, not a guess
    • The reporting route for each of the seven platforms
    • Negative patterns passed to the reputation audit
    In bamboo
    • The platform's policy, not a guess
    • The reporting route for each of the seven platforms
    • Negative patterns passed to the reputation audit

Why it matters

What reviews changes.

Families read the replies

A calm, specific reply to a hard review tells the next family more about your home than ten five-star ratings.

Answered soonest is answered best

A reply within days reads as care. A reply within months reads as damage control.

Reviews will feed the score

Reviews are a quarter of the Presence Score once bamboo measures them. Replying now is the cheapest climb there is.

Questions

The ones that get asked.

Which platforms does it read?

Google Business Profile, carehome.co.uk, Trustpilot, Facebook, the NHS website, Autumna and Working Feedback.

Does bamboo post the reply for me?

On Google, yes, once you connect your Google Business Profile in Connections. For the other platforms bamboo drafts the reply and shows you where to post it.

Will it ever reply without my say-so?

No. Every reply is approved by you first.

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