Feature · Protect your name
Reputation audit.
A standing audit of what could damage your name: negative coverage, patterns in reviews, social accounts talking about you above a reach threshold, and anything an answer engine says about you that is wrong. Each risk is ranked by severity, with the first decision it needs.
Medium, this week
- 1Three one-star reviews on staffing in a monthMedium
First decision: Reply to each, then check the rota
- 2Gemini says you have no nursing beds, which is wrongMedium
First decision: Correct the CQC profile and the website
- 3Rival's complaint story names your streetLow
First decision: Monitor; no response
An allegation of abuse or neglect is a safeguarding question before it is a communications one. The audit says so first.
- Plan
- Every plan. Weekly on Starter, daily on Grow.
- Where it lives
- Reputation, then Reputation audit
- Runs
- Weekly on Starter, daily on Grow
The reputation audit reads everything the other sweeps found and asks a different question of it: could this hurt us? It ranks the risks highest first, notes where a safeguarding or regulatory duty comes before any public response, and recommends a posture for each one.
It is not a crisis agency and it does not speak for you. It tells you what is out there and what to decide first. When something serious lands, the people behind bamboo are a phone call away on the Managed plan.
What it does
Reputation audit, step by step.
- 01
Risks ranked, highest first
Every sweep feeds the audit: a negative piece, a run of one-star reviews on one theme, an account with reach posting about you, an answer engine repeating something untrue. Each item gets a severity and sits in the list in order.
- Peak severity shown at the top
- Grouped by subject, not by source
- Nothing is hidden because it is old
bambooReputation auditExample data3 openPeak severityMedium, this week
- 1Three one-star reviews on staffing in a monthMedium
First decision: Reply to each, then check the rota
- 2Gemini says you have no nursing beds, which is wrongMedium
First decision: Correct the CQC profile and the website
- 3Rival's complaint story names your streetLow
First decision: Monitor; no response
An allegation of abuse or neglect is a safeguarding question before it is a communications one. The audit says so first.
- 02
The first internal decision
Some things need a safeguarding referral or a regulator notification before anyone writes a reply. The audit says so, in plain terms, and names the duty in scope for the sector you are registered in.
- Statutory duties listed where they apply
- A referral question before a communications question
- Written for an owner-manager, not a lawyer
In bamboo- Statutory duties listed where they apply
- A referral question before a communications question
- Written for an owner-manager, not a lawyer
- 03
A posture for each risk
Respond, monitor, correct the record, or seek advice: each item carries the posture bamboo recommends and why, so a bad week does not become a bad year.
- Clear next step on every row
- Linked to the reply tool or the press tool where that is the fix
- Re-ranked after every sweep
In bamboo- Clear next step on every row
- Linked to the reply tool or the press tool where that is the fix
- Re-ranked after every sweep
Why it matters
What reputation audit changes.
Most damage is slow
A reputation rarely collapses in a day. It erodes through unanswered reviews and a story nobody corrected. The audit keeps the erosion visible.
The order matters
Replying to an allegation before referring it is how a care provider turns a complaint into an inspection. The audit puts the duty first.
Written for a Monday morning
One ranked list, one decision per row. Not a dashboard you need a consultant to read.
Questions
The ones that get asked.
Where does the audit get its information?
From the coverage sweep, the review feeds, the social sweep and the answer-engine checks. It reads what bamboo already found and ranks it by what it could cost you.
Is this legal advice?
No. It flags where a statutory duty applies and tells you to take advice. The decision, and the advice, stay with you.
What if something serious happens?
The audit tells you what to decide first. If you want people rather than software, the Managed plan puts the Bridgehead team on the phone.
03 · Protect your name
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